Here's how to open a dispute to receive a refund:
How to request a refund from the Play store:
You’ll usually get a decision within 15 minutes, but it can take up to to two business days. If your refund request is approved, you will lose access to the purchased item. https://support.google.com/googleplay/contact/play_request_refund_apps?ctx=about_refunds_on_google_play&rd=1
the apple rules don't allow us to refund the customer because they can do it directly.
Please contact the apple support.